List of Documents Required for Osaka Tokku Minpaku Applications [Including practical items for use after starting your business](Part 2)
行政書士ひろい国際事務所 HiroiLast time, we covered the list of documents required for applying for an Osaka City Special Zone Minpaku licence, as well as the 'Instruction Manual for the Use of Facilities' that must be provided in the accommodation unit.
We then wrote about how to make the contents of this document practical after commencing operation of the Minpaku facility.
This time, we continue that discussion. (Previous article here).
This content is comprehensive and includes not only Minpaku licensing, but also in-depth information on minpaku facility management, reflecting the expertise of an administrative scrivener.
④ Details of Services and Amenities Provided
To avoid any misunderstandings, we recommend providing a comprehensive list of all available amenities. Guests should not arrive expecting something only to find it absent.
This may result in some guests lodging complaints or leaving negative comments in their reviews. By aligning expectations in advance, guests can prepare by bringing certain items themselves.
Furthermore, in such situations, some guests may complain to the booking platform. If the booking platform intervenes, they will primarily verify whether the relevant amenity was listed. This is precisely why properties listed on platforms such as Airbnb often provide meticulous descriptions of their amenities.
⑤ Measures to address equipment issues in private lodging facilities
It is also useful to list any common issues with the equipment in the accommodation.
Examples:
- The circuit breaker for a certain area is designed to be easily tripped, so it is important to avoid using both XX and XX appliances simultaneously.
- Should the Wi-Fi be unstable, it is possible to resolve the issue by performing XX procedure.
Such equipment-related issues also highlight the importance of the accommodation manager (or management company) having thorough knowledge of the building and rooms.
⑥Check-out rules
While there are many conscientious individuals in the world, there are occasions when one encounters someone who cannot adhere to the rules. However, there are also instances where the issue lies in the rules not being communicated effectively in the first place.
It is of the utmost importance to provide clear instructions on how to proceed when leaving the property.
Check-out time is at [time] and other check-out related information which may include:
- How to dispose of rubbish.
- What to do with towels.
- Please wash any used crockery.
- Please return the key to [location].
- How should air conditioning and electricity be handled upon leaving the accommodation?
These are the key points, which many private lodgings operators may be familiar with.
Summary
This time, I have written about the information that should be provided to guests in the documents required for applying for Osaka City's Tokku Minpaku permit regarding the operation of the private lodging facility.
One area where private lodging facility managers (private lodging management companies) can demonstrate their expertise is troubleshooting.
The best approach is to ensure that guests are fully informed in advance so that they can enjoy their trip without any issues.
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